Christmas Book Tickets

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Frequently Asked
Questions

Can I get a Carer ticket?

For Carer tickets please select a disabled ticket first.

What is TicketPlan Refund Protection?

We understand that sadly not everyone can attend every event that they book. We wish to give you some peace of mind, although our promise does not extend to all circumstances. Our promise is that we will provide you with a refund for any unused booking if you are unable to attend the booked event due to any of the circumstances set out in TicketPlan's T&Cs, so long as you purchase TicketPlan Refund Protection when making your original booking. See TicketPlan's T&Cs here https://www.ticketplangroup.com/uploads/assets/ast/AST-Refund-Promise-102022.pdf.

Can I change my booking?

Yes, however, all ticket changes are subject to a £10 fee and can not be made within 48h of the chosen event date.

I’ve not received my tickets, and the show is tonight, what do I do?

Please check your spam/junk email folder if you’ve not received your tickets. If you then still can’t find your tickets, contact our box office via their online chat service to arrange a replacement ticket by email. You will be required to show proof of purchase.

Is there parking available on-site?

Yes, we have a large car park close to the entrance of the experience. You can purchase a car park ticket for £3.00 when booking your Magical Woodland 2024 tickets.

Is the event accessible for wheelchair users?

The site is not accessible by wheelchairs. Mobility scooters are not advised as weather conditions can cause steep inclines and unsuitable terrain.

Are strobe effects used in the show?

It is not recommended that photosensitive persons attend Magical Woodland. While no single source of lighting regularly strobes at high frequency, the volume of light fixtures on site could raise the frequency of light flashes and strobe across multiple sources to a level where it may be considered unsafe for people affected by photosensitive epilepsy.

Is the experience suitable for prams?

We have many visitors each year who bring prams to the experience. We try to ensure the ground is as flat and smooth as possible for all visitors attending. It can become muddy or steep in some places, depending on recent weather conditions. We advise against bringing prams with small wheels.

Can I bring my dog to the event?

Unfortunately, we don’t allow our furry four-legged friends to attend any Magical Woodland events. The lights and sounds can be overwhelming for them. Sorry!

Are their public toilets on-site?

Yes, we have portaloo toilets around the site for visitors to use.

Can I book another date/show time if the show time is cancelled?

In the rare case that we cancel a specific show time or date, only then will you be given the option to swap the dates if others are available.

If the showtime or event is cancelled, can I get a refund?

In the rare case that we cancel a specific show time or date, we will look to exchange your tickets for a later available date. Refunds are not permitted.

Frequently AskedQuestions

Frequently Asked
Questions